Information & Updates

Our primary goal is the health and safety of the people we support and our staff. We want to assure you that we are carefully monitoring the situation through updates from the Centers for Disease Control (CDC) and the state of Maryland. The Arc is an essential business and will continue to provide critical services to those in group homes, personal supports homes, medically or behaviorally necessary drop-in supports, FMS, and other services to support people with disabilities.  UPDATED May 15, 2020, 8:00AM

Office Closures

All Arc offices remain closed with all administrative, FMS, and leadership employees teleworking. This includes The Arc’s Headquarters in Severn, and the Annapolis, and Easton offices. The Arc’s mainline will continue to be answered Monday-Friday from 8:00am to 4:30pm. You can reach us at 410.269.1883, or

Impact to Programs & Services

Modifications to programs and services will continue until further notice. In addition all events, admissions meetings, information sessions, and non-essential training remain cancelled until further notice.

These modifications are until further notice.

Living Options & Services: If you have questions, please contact Kelly Paparazzo, Director of Living Options & Services (Anne Arundel County), or John Rutkowski, Assistant Director of Programs, Mid-Shore (Mid-Shore).

  • Community Living: All Arc group homes and personal support houses will continue to operate, and people supported should plan to stay home. Visitors are not permitted in Arc homes.
  • Personal Supports: Modified Operations. Personal supports will be provided as needed for the person supported or family. Families and employees should contact their Support Manager with questions.

Anne Arundel County Day Services: Continues to be closed with virtual services beginning May 18th. Please contact Brittany Ellis, Assistant Director of Day Services with all questions, and to sign-up for virtual services..

Anne Arundel County Employment Services: Modified services for those working in essential jobs. Virtual services offered beginning May 18th for those who are not working. Please contact Laura Degler, Assistant Director of Workforce Development for questions, or to sign up for virtual services. 

Mid-Shore Day & Employment Services: Modified services for those working in essential jobs. Virtual services offered beginning May 18th for those in Day Services or who are not working. Please contact John Rutkowski, Director of Programs, Mid-Shore with questions, or to sign up for virtual services. 

Fiscal Management Services: The FMS Team will continue to serve SDS stakeholders in a telework capacity. Stakeholders can continue to use team members’ contacts as indicated on the FMS Contacts & Resources document and can continue to open customer service tickets. In the event that you are having difficulty receiving a timely response to an inquiry (within 24 hours), please feel free to reach out to Tracy Davis, Director of FMS, whose information is available on the FMS Contacts & Resources document. Important payroll notice: all timesheets are due by Friday at noon, until further notice. See FAQ’s for more information. We will continue to monitor the situation closely and will send out further communication if access to services change.

Aligned to Governor Hogan’s Executive Order, The Arc is requiring all Direct Support Professionals to wear a face mask while working. Due to the national shortage of surgical face masks, we encourage DSPs to wear washable, fabric face masks.


The Arc continues to monitor the coronavirus situation in Maryland. The Governor, Maryland Department of Health, and the Developmental Disabilities Administration urge all of us to follow universal precautions recommended by the CDC. Managers and Team Leaders will review these protocols with staff at every shift until further notice.

Guidance for Group Homes & Personal Support Houses

  • Travel from the homes is restricted to essential activities, such as attending approved medical appointments or medical emergencies.
  • Wash hands regularly for at least 20 seconds with soap and water. Use only paper towels to dry hands.
  • Frequently disinfectant surfaces (at least daily); including light switches, door handles, and faucets.
  • Visitors are not allowed at all group homes and personal support homes. Please contact your Regional Manager/Assistant Director if someone from outside the house needs to visit.
  • Follow social distancing guidelines when participating in essential activities outside of the home, such as going for walks or other exercise activities.
  • Contact your Regional Manager/Assistant Director for instructions on how to acquire needed household supplies.

Guidance for Employees

  • All employees, including Direct Support Professionals, are required to wear a fabric facemask (which can be homemade) or surgical facemask while working. It is important that the mask is clean and covers your nose and mouth. The Arc has provided houses with surgical face masks for staff that do not have a fabric mask. All masks should be locked in the med cabinet.
  • In the event of a COVID-19 diagnosis, enhanced PPE will be provided to the DSPs working in that house.
  • If you wear a surgical facemask, please discard the mask at the end of your shift and use a new surgical facemask the next time you work.
  • Employees should keep their employee ID Badge with them as proof of your employment and essential employee status.
  • Employees should stay home if they are experiencing any of the symptoms or have been around confirmed cases of the flu and/or coronavirus. Contact People & Culture for any suspected exposure.
  • Please contact People & Culture before returning to work if you were out of work for a coronavirus related reason. Clearance from People & Culture is needed to return to work.
  • Live-in employees who may be experiencing flu or coronavirus symptoms must consult People & Culture for guidance and should not access other parts of the house except their personal space.
  • Employees who have or are planning to travel out of the state or country must contact People & Culture before returning to work, even if symptom-free.
  • All meetings and trainings are being conducted virtually unless there is an in-person requirement.


Developmental Disability Administration

Please see links below for official communication to families, from DDA. March 20, 2020 PPE Request Form  

Donations Needed

Can you sew? The Arc Central Chesapeake Region is accepting donations of facemasks and other PPE items. These reusable masks will continue to provide safety and security for people with intellectual and developmental disabilities and our essential frontline workers, our DSPs.

If you are willing to make some masks, or you have fabric and/or elastic or other PPE items you would like to donate – please call 410.384.4072 or email


What items does the Arc accept?

At this time we are accepting all donations of: 

  • Facemasks (surgical and homemade)
  • Gloves
  • Hand Sanitizer
  • Hand Soap

We are not accepting donations of clothing or household items.


What do I do if I have symptoms of coronavirus or the flu?
Symptoms include cough, temperature above 100.4, shortness of breath, and fatigue. If you are experiencing any of the symptoms, or have been around confirmed cases of the flu and/or coronavirus – stay home, and contact your manager immediately. 

  • For people we support, consult your Nurse Case Manager and coordinate this with your Regional Manager/Assistant Director to keep people quarantined from others in the home; Report concerns and questions to your Nurse Case Manager Immediately. The Chief Program Officer must be aware of any person served who may have or is diagnosed with coronavirus.
  • Employees should stay home if you are experiencing any of the symptoms or have been around confirmed cases of the flu and/or coronavirus. No employee will lose their job for missing work during the coronavirus.
  • For employees who miss work related to the coronavirus, they will need to use sick leave first, then other accrued leave to cover their time off. If a staff exhausts all leave, People & Culture will approve leave without pay. Contact People & Culture if this occurs.
  • If you are out of work related to coronavirus, before you return to work, you must contact People & Culture to be cleared for return to work. We encourage you to consult a healthcare professional with any health concerns, please advise them of your profession.
  • Live-in employees who may be experiencing symptoms must consult People & Culture for guidance and should not access other parts of the house except their personal space. Before returning to work, employees must contact People & Culture to be cleared.
  • You must be symptom-free for 24 hours before returning to work; We encourage you to consult a healthcare professional
  • Live-in staff who may be experiencing symptoms must consult their Regional Manager/Assistant Director and should not access other parts of the house except their personal space until symptom-free for 24 hours
I am an employee of The Arc. Who do I call with questions?
If you have any questions about protocol, please refer to recent internal communications, or contact your department/division head.
How long are offices closed?
All Arc offices will close effected Wednesday, March 18, until further notice. This includes The Arc’s Severn, Annapolis, and Easton offices. Administrative employees may begin to telework Tuesday, March 17, please coordinate with your manager. After March 18, all administrative employees must begin to telework and may only return to any Arc office before they reopen with approval from the CEO. The Arc’s main phoneline will continue to be answered, offsite, Monday-Friday from 8am to 4:30pm.

  • Management employees and nonexempt, hourly administrative employees must telework effective Wednesday, March 18. Please follow telework guidance from People & Culture.
  • Direct Support Professionals whose programs are closed or operating in a reduced capacity should contact their manager to be reassigned or may use leave. If you are not reassigned, you will be paid regular scheduled hours, not to exceed 40 hours per week.
  • Executive staff will hold daily conference calls during the telework period.
Is the Arc still hosting events or trainings?
No. All meetings, sponsored events, trainings, social gathering, etc. will be cancelled until further notice.
Is FMS still running payroll?
Yes, your FMS Team is working remotely. In order for the FMS Team to better serve your payroll needs while we work remotely, timesheet submittal deadlines will be adjusted. ALL TIMESHEETS ARE NOW DUE FRIDAY BY NOON until further notice. Timesheets should indicate hours worked through Saturday of the pay period, but times will need to be estimated. Any corrections to previously submitted timesheets must be received MONDAY BY NOON. Please ensure it is noted at the top of the timesheet that the submittal is a correction.  This protocol is common for holiday timesheet submittal as indicated on the 2020 Payroll Calendar.
FMS - Important Accounts Payable Notice
Due to our system limitations while we work out of the office, we ask that submittal for payment/reimbursement includes 1 invoice per email only. You are welcome to submit as many emails as necessary, but please attach only one invoice per email. Further, there is a necessary modification for Maryland Transit Authority (MTA) payments. MTA does not accept payments made via, our payment system. As a result, payment requests for this vendor will be delayed. Our recommendation is that family members cover the cost and submit payments directly to MTA.  An expense reimbursement request should be submitted to the FMS by the individual who covered the expense.

410-269-1883 | 410-268-8085 410-384-4015